This policy applies to purchases made through Carbubly, a marketplace that connects customers with independent car wash and automotive service providers (“Vendors”). Please read it together with our Terms of Service and any terms shown with a specific deal.
1. Final sales
Purchases are generally non-refundable once completed, unless this policy or the law provides otherwise. Changing your mind, not using a deal or buying the wrong deal does not, by itself, qualify for a refund.
2. Redemption
Deals are generally redeemable under our “Buy Today. Redeem Anytime.” approach, as long as the Vendor remains active and honors the deal. A Vendor’s presence on the Platform does not guarantee that it will stay in business.
3. Vendor responsibility
Vendors, not Carbubly, perform the services. Complaints about a service, such as quality or damage, should be directed to the Vendor.
4. Payments
Carbubly may facilitate payments, which may be passed on to Vendors. Once funds have been paid to a Vendor, Carbubly may no longer hold them.
5. If a Vendor leaves the Platform
If a Vendor leaves, closes or is removed from the Platform, its obligations for deals already purchased continue. Refund requests for funds held by the Vendor should generally be directed to the Vendor, and Carbubly may help by providing contact information.
6. If a Vendor won’t honor a deal
If an active Vendor refuses to honor a valid deal, please contact Carbubly Support. We may investigate and take action regarding the Vendor’s participation on the Platform.
7. Fees
Service and processing fees are separate from the deal price and are generally non-refundable, except for duplicate, unauthorized or processing-error charges, or where a refund is required by law.
8. Billing errors
Even though purchases are generally final, you can always contact Carbubly Support about duplicate, incorrect or unauthorized charges, or payment processing errors.
9. Chargebacks
You keep any payment rights that cannot be waived. Where permitted, we ask that you contact Support before disputing a charge with your bank. We may contest disputes we believe are invalid or abusive.
10. Fraud and abuse
We may restrict accounts involved in fraud, repeated abusive disputes or deal manipulation. This does not apply to customers exercising their rights in good faith.
11. Your legal rights
Nothing in this policy limits rights that cannot lawfully be waived. Where the law requires otherwise, the law applies.
12. Contact support
Email support@carbubly.com and include:
- Your order number
- The Vendor (car wash) name
- Your purchase date
- A short description of the issue